Hermann Hill Logo
Close up view of a bedroom sitting area with brown armless chairs and small table with cocktails and vase with flowers on top

Our Policies

Hermann Hill’s goal is simple… to provide the best hospitality and bed and breakfast lodging to make your stay at our Hermann, MO boutique hotel a memorable one. To achieve a total guest-orientation, some simple policies have been established to ensure that every guest is treated fairly, while maintaining reasonable policies for Hermann Hill. Please take a moment to review these policies.

Cancellation Policy

New Cancellation policy as of August 1, 2025

We have updated our cancellation policy to be more accommodating.

(10+ Days)- 100% on a gift certificate that never expires and is fully transferable or 90% back on the card that was used.

(10 days or less)- 50% of the total is refunded or can be turned into a gift certificate that never expires and is fully transferable.

If we are able to rebook to the room, we will offer a gift certificate at 100% or the 50% back on the card.

Altering a reservation by changing dates MUST be done 10+ days out with no penalties. Within the 10 days the cancellation policy will apply.

Spa reservations have the same cancellation policy.

A special cancellation policy exists for groups or individuals reserving more than five rooms for any given date. This policy extends the cancellation notification period from 10 days to 20 days and all above fees and conditions apply.

Travel Information and Road Conditions

A great online map is available at MODOT Traveler Information Map. We are always flexible on moving your reservation due to bad winter weather. Please call us (573) 486-4455 with any travel questions or concerns or email us at reservations@hermannhill.com.

Restrictions

  • For the comfort of our guests, Hermann Hill is a totally smoke-free environment.
  • All guests must be at least 18 years of age.
  • Maximum occupancy is two people per room.
  • We allow dogs of all sizes in specific pet friendly rooms with a $75 cleaning fee. Please follow all policies and let the Front Desk staff know if you will be bringing your fur baby so we can make arrangements.

Check In/Out

All Luxury and Premium Spa Suite guests check in at our boutique hotel, and Cottage Suite guests will check in at the cottages between 4pm and 6pm. All rooms will be ready for check-in no later than 4:00pm. Check-out time is at 11:00am.

Gift Certificates

Hermann Hill accepts gift certificates exclusively from the following entities:

  • Hermann Hill Gift Certificates
  • Additionally, we will accept gift cards issued by Mastercard, Visa, and Discover.
Exterior view of the property with multiple cottages next to each other on a hill with the river and sunsetting in the background

Hermann, MO Activities

Walk our three-mile self-guided tour that starts on our property, or venture out to discover wineries, museums, and more.

Explore